Customer Service/Dispatcher – Pelham, AL, 2601

Location , AL
Date Posted May 2, 2018
Category MASONRY CONTRACTORS
Job Type Seasonal/Temp

Description

Job ID:  135847

Georgia Masonry Supply, a CRH company, is a division of the Oldcastle Architectural Products Group (APG). APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees.   

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.

Essential Duties and Responsibilities

  • Assist customer with product questions, ordering, order tracking, complaints and problems
  • Enter orders into system for billing and delivery
  • Prepare quotes and coordinate mailings of literature and samples
  • Coordinate delivery schedules with dispatch
  • Build displays and keep merchandise stocked on shelves
  • Retrieve needed information for credit department
  • Issue credits or debits accurately when applicable
  • Set up new customers for sales force
  • Answer incoming calls
  • Take sales orders from sales representatives and customers by phone and radio
  • Assist walk-in counter customers
  • Receive cash payments and run credit card and check approvals
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Print and distribute e-mailed customer purchase orders
  • Work with sales staff to problem solve driver or carrier issues during freight transit
  • Communicate to carriers and drivers customer requirements for shipment
  • Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
  • Plan effective delivery routes and assign drivers for scheduled deliveries
  • Adhere to company safety guidelines
  • Relay work orders, messages, and information to or from drivers, mobile or landline phones
  • Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
  • Prepare and review loading/unloading, daily shipping reports and delivery logs
  • Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
  • Check and review all orders assigned before they are shipped against delivery tickets
  • Responsible to execute delivery instructions based upon appointment schedule required by customer
  • Ensure deliveries and pickups are made on time
  • Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the do
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience 

  • At least a High school diploma /equivalent or comparable in related experience
  • Transportation experience/knowledge is preferred
  • Excellent communication and customer service skills
  • Strong problem solving  
  • Detailed oriented
  • Good with basic math
  • Skilled in Microsoft Office suite
  • Good organizational and problem-solving skills
  • Experience with multi-line phone system
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi-task

Physical Environment 

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive.
  • Slight lifting of ship tickets and overnight packages

What CRH Americas Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Georgia Masonry Supply, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability–If you want to know more, please click on this link

upload file … Limit reached, delete at least one file above to add more.